Qolsys – Alarm Troubles

Qolsys Panel Troubles

Click on the Mail Icon in the upper right hand corner, then click on the “Alerts/Alarms” tab to see troubles:

Trouble	Next Steps
AC Power Off	AC Power Failure. Check alarm transformer, check outlet has power, check breakers. If no issues found call service
Panel Low Battery	Call service during business hours
Panel Battery Unplugged	Call service during business hours
Communications Failure	This trouble occurs when the alarm panel tries to send a signal and is not successful. Call service during business hours
Cellular Connection Failure	This trouble occurs when the alarm panel can not connect to the cellular network. Call service during business hours
Wi-Fi Connection Failure	This trouble occurs when the alarm panel can not connect to the local Wi-Fi. Confirm that you Wi-Fi network and Internet service is working and no changes to the network have been make. Call service during business hours
Sensor/Device Low Battery	See Wireless Device Battery Changes in the troubleshooting section for instructions on how to replace the batteries or, Call service during business hours
Sensor/Device Not-Networked	This trouble occurs when the panel loses communication with a wireless device. Call service during business hours
Sensor/Device Tampered	This trouble occurs when a wireless device has a Tamper, usually a cover is not on securely. Cance device cover or, Call service during business hours
Sensor/Device Offline	This trouble occurs when the panel loses communication with a wireless device. Call service during business hours
Panel Tamper	This trouble occurs when the main panel is not securely attached to the wall or the keypad is not securely in the back plate. Call service during business hours