Neo Series – Alarm Troubles

NEO Series Alarm Troubles

(905) 333-4566

Press ✱2 to view troubles:

Trouble Items Next Steps
Trouble [1] - Service Required. Press “✱” for more details Siren Trouble, RF Jam, Time & Date, Output #1 Fault, Aux Trouble ** Call service during business hours **= Call Service
Trouble [2] – Battery Trouble. Press “✱” for more details Panel Low Battery, Panel No Battery, HSM2204 Low or No Battery, HSM2300 Low or No Battery Call service during business hours
Trouble [3] – Bus Voltage. Press “✱” for more details HSM2HOST9, Keypad 01-16, HSM2108, HSM2300, HSM2204, HSM2208 Call service during business hours
Trouble [4] – AC Troubles. Press “✱” for more details Panel AC, HSM2300, HSM2204, Repeater 01-08, Siren 01-16 AC Power Failure. Check alarm transformer, check outlet has power, check breakers. If no issues found call service
Trouble [5] - Device Fault. Press “✱” for more details Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16 Call service
Trouble [6] – Device Low Battery. Press “✱” for more details Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16, User 1-32 = WLS Keyfob See Wireless Device Battery Changes in the troubleshooting section for instructions on how to replace the batteries or, Call service during business hours
Trouble [7] – Device Tamper. Press “✱” for more details Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16 Call service during business hours
Trouble [8] – RF Delinquency Press “✱” for more details Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16 Set time and Date or call service during business hours
Trouble [9] – Module Supervisory Press “✱” for more details HSM2HOST9, Keypad 01-16, HSM2108, HSM2300, HSM2204, HSM2208 Call service during business hours
Trouble [10] – Module Tamper Press “✱” for more details HSM2HOST9, Keypad 01-16, HSM2108, HSM2300, HSM2204, HSM2208 Call service during business hours
Trouble [11] – Communications Press “✱” for more details TLM, FTC Receiver 1-4, Alt Comm Cellular, Alt Comm Fault This trouble occurs when the alarm panel tries to send a signal and is not successful. Check phone line, call service during business hours
Trouble [12] – Not Networked Press “✱” for more details Zone 001-128, Keypad 01-16, Repeater 01-08, Siren 01-16, User 1-32 = WLS Keyfob Call service

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